Support
Application Support:
If you have any questions about TrackRanger, or any of our other products then firstly have a look through the following sections and documents:
- TrackRanger FAQ
- TrackRanger Quick Start Guide
For more help please don't hesitate to send us an email through: support@advantechdesign.com.au
Running TrackRanger on Apple Mac
One of our users sent this great information on using TrackRanger and specifically the GPS connectivity with Parallels software on a Mac.
"I am running the Advantech system on my ʻMacbook proʼ via ʻParallelsʼ using the Windows XP Pro Operating System. I loaded the mapping disc and maps and the disc for the Advantech GPS.
The maps worked well but I could not find the GPS. The problem being that it would not link to a com port. I then discovered that I was missing a file ʻser2pl.sysʼ.
The file may be downloaded from this link (32-bit operating systems) or this link (64bit operating systems) and then saved to your
C: Windows System32 Drivers folder.
Then insert the GPS into a USB port, click on the ʻparallelsʼ symbol at top of screen. From the drop-down select devices, USB, USB serial controllers. The ballon will say ʻfound new hardwareʼ, and the GPS will then be able to connect.
Open up TrackRanger, select the Satellite Data page, in ʻGPS Commsʼ set the COM Port, Save, and then link to the GPS."
TrackRanger GPS comes with a printed quick guide on determining the COM port to use.
Further information from another user may be found here
Error Messages:
TrackRanger may give an ‘Unable to show Toolbar’ message or 'Unspecified Error' when opening an ECW (e.g. Natmap) map, or advises that a Waypoint file is invalid, or does not store the registration correctly etc. This can occur if TrackRanger is not running with correct privileges. Vista and Windows 7 can cause this if User Authorisation Control (UAC) is set too high. There are two known ways to overcome:
1: Right-click on TrackRanger and select Run As Administrator:
(do this every time)
or
(do this only once)
Change UAC control settings from:
Windows > Control Panel > System and Security > Action Center
OLDER VERSIONS:
Please note that we can no longer continue to provide support to superseded versions of our products. Due to the many changes and advancements over the years, TrackRanger Versions prior to Pro-7 are no longer eligible for support, therefore if you own an older version, you will need to upgrade to continue to receive support. This includes new/replacement registrations etc.
Need to purchase a new computer?
If you're looking to purchase a new computer and not sure which model, be cautious with the ACER brand. We have had problems with the keyboard on this brand, and despite being only a few days out of warranty, and Acer themselves by their own admittance being very difficult to contact, Acer immediately dismissed any liability because the warranty had expired by less than two weeks (it was still in the same calendar month as the purchase date). The keyboard problem had occurred before the warranty expiry date, but difficulties in finding the correct contact meant that successful communication was only actually achieved within days after the expiry. In our opinion, a good computer company might support its customers with a little more flexibility. We own and use many other laptop computer brands. We have not experienced such reliability or warranty issues from any other manufacturer.
Purchasing Questions:
If you have any queries regarding purchasing from our new online shop, please email us at: sales@advantechdesign.com.au
Partner Companies: